SupportWizard

Adaptive CRM

Adaptive CRM

Whether it is used for customer support, sales, marketing or internal helpdesk support, every CRM system must adapt to changing business conditions and requirements. But only one system makes it so fast and easy.

We asked other CRM vendors how long it would take to create a custom table with half a dozen fields, create custom access groups to define who could modify which fields in the table, link it to the user table, create a couple of graphical charts and custom reports, define a workflow for how the information should be processed and import some data.

The answers from the other vendors ranged from "3 weeks" to "3 months" to "It cannot be done." In EnterpriseWizard, we will do it for you, live, in the course of a one hour demo.

Call 650 587 8615 Ext 709 and schedule your own demo to see how this technological breakthrough can help your company.

EnterpriseWizard is the only solution that can adapt to your exact needs in real time because it is the only system built on a generalized, adaptive technology engine. The result is a dynamic, fully customized system, delivered in a fraction of the time taken by other vendors. The following table provides an overview of the core features and the benefits they bring to your business.




Satisfy your Requirements in Record Time



For the reasons detailed below, your success depends on the CRM system rapidly adapting to the exact needs of your organization. No company can afford a system that takes months to customize by a staff of developers. It's not just the cost, it's the waste of time and the communication errors that run wild when business managers have to depend on the availability and "common sense" of programmers. By the time they have ironed out the errors, the business requirements have evolved.

EnterpriseWizard allows deep customization, using the browser based wizard interface, without programming. The following paragraphs just give an overview of the capabilities, please see the or pages for more details.


Capture the Information you Need



Every company needs to track different kinds of information to manage its customers, suppliers and internal staff. Whether it's auditor reports or widget configurations, it's a sure thing that at some point, you will need to manage some kind of information that was not included in the base package.

That is why EnterpriseWizard lets you define custom tables (not just custom fields) to represent this information, and these tables support all the native functionality for reports, access control and business process automation.

The custom tables behave exactly like native tables and can easily be linked to them. For example, if you have created a custom table of service contracts, you can answer questions such as "Which companies purchased this service contract?" or (going in the other direction) "Which service contracts did each company purchase?"


Improve Security



If a CRM deployment is successful, it will spread. In order to capture and automate interactions with your customers, suppliers, resellers and internal user groups, you need to control exactly what information each of them can access or modify and under what conditions they can do so.

EnterpriseWizard not only lets you define custom groups that control access permissions at the record and field level, it also lets you define business rules and workflow guards for dynamic control over data processing.


Provide Differentiated Service to Customers



Over 70% of the brain is devoted to visual processing, so why not make your important customers feel at home by providing a look and feel that dynamically adapts based on their login? With the wizard, you can provide interactions in the colors and style of your customer's own website. You can also provide service under different business logos and color schemes to distinct groups of customers, all from the same system.


Automate Your Business



Custom business rules in EntepriseWizard are not static procedures, but dynamic, aware entities that, like a staff of dedicated workers, are awake and active 24/7 to do your bidding -- updating records, sending emails, managing SLA's, alerting staff and generating reports. The power and flexibility of the business rules engine is key to our customers' success. Without writing one line of code, you can define rules that execute when particular conditions are met, at specified intervals or in response to aggregate conditions.


Integrate With Other Systems



EnterpriseWizard provides true two-way communication with other enterprise systems.

The Web Services and REST APIs allow external events to initiate actions in the wizard, while the scripting API allows the wizard to start interactions with other systems.


Be Free to Change Your Mind



Business requirements change. Needs that were once paramount become obsolete, and you may want to prune away unnecessary fields, tables or business rules. That is when you learn the value of the Integrity Manager. It tracks the relationships and dependencies between every entity in the system at the business process level and insures that deletions or changes do not affect existing functionality.

Protecting business process integrity is another critical differentiator for EnterprieWizard. Naturally, the system also maintains database integrity through transactions and foreign key constraints. The result is that you can customize and recustomize the system without worrying about breaking it.

Invest without Risk


EnterpriseWizard is built on , a platform for creating pure web-based applications. It is fully adaptive because SaaSWizard was designed to build -any- kind of online application, not just CRM, with support for your choice of operating system and database, both now and in the future.

This supports your choice of platform, Windows and Linux, MS SQL or MySQL, so your investment is secure, even as company standards evolve. EnterpriseWizard gives you a pre-customized system with out-of-the box functionality for immediate deployment and unlimited flexibility to meet your most sophisticated requirements, now and in the future.


Customer Quotes


Bob Kaplan, Support Manager at Shorenstein

"We've been looking for the right enterprise level issue tracking system for several years. When we discovered EnterpriseWizard we were immediately attracted to their flexibility, configurability, and ease of use. We are very demanding customers because our diverse user community maintains and tracks issues on many projects with custom demands on almost every project. We have been able to tailor the user interfaces to the satisfaction of each customer group that we serve.

In EnterpriseWizard I am able to create entire custom tables and linkages between those tables during my lunch hour and not only does everything just work but the data is automatically actionable because these custom tables are live, with full workflow, business rules, reports, etc. As a Software developer/architect with 30 years of experience in the contact management/CRM landscape I am generally very guarded in my vendor evaluations. In the case of EnterpriseWizard I give resounding kudos and a firm endorsement."


Steve Chipman CEO of Lexmark:

"For the past ten years, my company has sold, reviewed and implemented just about every product on the market. EnterpriseWizard offers many times the level and speed of customization of any other product that any of us have worked with.

I spent less than half day designing serialized Equipment and contract tracking functionality in an EnterpriseWizard trial database, along with all the interrelationships among various tables -- and I'm not a programmer.

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