Pricing

Whether you Rent, Lease or Purchase, the price includes all the product functionality with no hidden costs for "optional" features.

Pricing Overview

We offer pricing options to fit every need. Start with risk-free month-to-month hosted service or sign up for a longer term hosted or lease contract. If you prefer, purchase a permanent license outright for use on your in house servers. With our hybrid solution, you can easily move from one pricing model to another without incurring additional cost.

There are no per module or add-on costs with EnterpriseWizard. The pricing is simply based on number of users and includes an out-of-the-box setup designed to get you up and running quickly, with minimal effort.



Type of Purchase (low volume)	Cost
Hosted Service without end user access (includes support and upgrades)	$45 per staff seat per month $450 per staff seat per year
Hosted Service including unlimited end user access, support and upgrades	$65 per staff seat per month $650 per staff seat per year
Purchase of named staff license without end user access on Linux	$700 per named staff user
Purchase of named staff license with unlimited end user access on Linux	$950 per named staff user
Purchase of named staff license without end user access on Windows	$800 per named staff user
Purchase of named staff license with unlimited end user access on Windows	$1,050 per named staff user



There is a minimum purchase of 3 staff users. Volume discounts apply for purchases of more than 25 users. We also offer all-inclusive pricing packages for consulting services with hosted service.

Our primary staff license is based on number of "named staff seats" with an option for unlimited end user access. A "named staff seat" is used by someone who regularly works in the staff interface of the system, for instance as a support technician, sales person or marketing director -- essentially a user who has the authority to work on (edit) other people's records as well as his/her own. Named staff licenses are based on active use, and they are automatically freed up after 30 days of disuse, or they easily can be reassigned if an employee leaves the company.

For an additional increment of the named staff user price, we offer a license for an unlimited number of end users. End users may be internal staff or external users who are "customers" of the system - they interact with the system through the end user interface and can create records, view any records they are permitted to view, and can edit only their own records.

As an example, a company might have 4,000 staff who submit helpdesk tickets, 12,000 customers who create support tickets, 200 telemarkers who create sales leads, 40 active support staff, and 60 sales people who follow up on the leads. Such a company could purchase a named staff license for the 100 (60 + 40) named support and sales staff users and for approximately an extra 20% of that cost, provide individual logins and access for all the 4,000 internal staff, 12,000 customers and 200 telemarketers as end users.

For those customers who prefer to purchase concurrent staff licenses, we also offer a limited number of concurrent staff licenses based on the number of active staff seats purchased. Concurrent staff licenses can be purchased in a 1 to 3 ratio to named staff licenses, i.e. for every 3 named licenses purchased, 1 concurrent license may be purchased. Contact us for more information on concurrent license pricing.

The SaaS+ Advantage

Do you wish that you could get the advantages of On-Demand applications and Purchased applications?

SaaS/On-Demand applications offer: Pay as you go computing with a low initial cost; shared, remote access for easy customization of the application, a rapid return on investment and simplified management.

Purchased applications offer: Lower ongoing costs; full firewall security for sensitive data and tight integration with backend systems

Only EnterpriseWizard offers the best of both worlds with an On-Demand solution that you can easily move in-house. It takes just 6 mouse clicks to transfer the entire knowledgebase between servers.

Hosted Solution

No software to buy, no servers to maintain, support is included and your success is guaranteed.

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Software Lease

Support, upgrades and maintenance are all included in price.

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Software Purchase

In just 10 minutes you can install the software on your own server and enjoy full integration with LDAP, Active Directory and other backend systems.

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Turnkey

Hardware, Software, Implementation, Maintenance and Support....everything is included and system performance is guaranteed.

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Support Prices

Standard Support package includes telephone support during normal working hours, all upgrades and enhancements and is available at an additional cost of 20% per year of lease or license price. Premium Support package additionally provides 24/7 telephone support.

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Consulting Services

Consulting services are available in order to facilitate a rapid start or for ongoing expansion for companies with multiple knowledgebases, extensive data import, custom scripting, integration with existing systems or custom documentation requirements. On Site - $2400 per day plus travel expenses. Off Site - $1600 per day or $200 per hour.