System Requirements

Just plug it in!

If you use our ASP service or preconfigured hardware, just plug it into the network and you are ready to go with guaranteed performance and reliability. If you prefer to use your own hardware, we are still ready to help.

Operating Systems

SupportWizard is built on the J2EE architecture for compatibility across all operating systems. Prebuilt installers are available for download on:

• Linux
• Windows
• AIX
• Solaris

Hardware

If you install on your own server, we recommend 8+ Gig of DDR RAM and a 64 bit OS such as Linux or 64 bit Windows for optimum performance. Dual processors are recommended for systems with large numbers of concurrent users. Approximate RAM requirements are:

3-20 users: 8G

20-200 users: 16G

200-100,000 users: 32G.

Note: The memory requirements are the same whether you are running under a native or virtual OS and while the application will run efficiently on a laptop with 4G RAM, it really does need 8G when it is being used in server mode. There are three reasons for this:

• When architecting an application, there is a trade-off between performance, flexibility and RAM requirements. We designed for maximum performance and flexibility, knowing that this would require a lot of RAM. Happily, Moore's law has brought the price of 8G RAM down to under $400.

• We built on J2EE to exploit the billion dollar investment that companies like Sun and IBM have made in this platform for enterprise connectivity, security and scalability. It paid off, but Java-based applications are memory hungry.

• It is a 2,000,000+ line enterprise application, built on an infrasture that allows it to scale to hundreds of thousands of users. Just as a Boeing 747 needs a large runway to take off, even when there are just a few passengers, so EnterpriseWizard needs sufficent RAM, even when there are only a few users.

Our turnkey servers include:

• Dual quad-core Intel processors
• Redundant power supplies
• 16G RAM
• Four 500G SATA II hard drives in RAID configuration

We supply turnkey servers through our hardware partner, ASA Computers that provide superb performance, and are delivered, pre-configured for your network, with SupportWizard already installed. Click here to configure a server that can handle over 30,000 tickets per hour.

Hotswap Redundant Servers

For high-availability, we will configure pairs of servers for full hot-swap redundancy at no additional charge (available on Linux only).

Machines pre-configured for enterprises with over 100,000 active users include 16 processor cores and 32 Gig DDR RAM. Configurations for larger enterprises are available on request and all are and are backed by our performance guarantee'